Trading Terms

Ordering From St Ives Tackle:

Browse through our fishing tackle and outdoor equipment catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Payment:

We accept payment by Cash, Cheques (sent by registered mail)We also accept PayPal, safe online payments that allows you to pay with your credit or debit card as well as accepting major credit or debit cards for payment over the phone. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At St Ives Tackle, we want you to receive your purchase in the same great condition it left us. We use only good quality materials for packaging and take great care to ensure that happens. We too buy online and can assure you no one takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out upon receipt of your damaged goods, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged according to the value of your order. The postage cost  should be shown when you go to checkout.  Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. St Ives Tackle reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

    Overseas & non-mainland UK:

    For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. St Ives Tackle reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

    Returns & Cooling Off Period:

    If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition.  Under the distance selling regulations you are entitled to a 14 day cooling off period where you may cancel an order or return goods. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

    Returns Address:-

    St Ives Tackle
    Unit 9, Houghton Hill Industries
    Houghton
    Cambridgeshire
    PE28 2DH

    Privacy & Cookies Policy

    Here at St Ives Tackle we are committed to protecting and respecting the privacy of all our customers (and visitors).

    The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.

    For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor’s ISP domain, the time accessed and the pages visited. Should you have any queries relating to our Privacy Policy, please contact us at stivestackle@yahoo.co.uk

    Cookies set by St Ives Tackle

    Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing experience. For example:

    ● Information you’ve already entered can be remembered so you don’t have to enter it again the next time you visit.
    ● Similarly, your login details such as username and password can be temporarily saved so you don’t have to enter them each time you visit.
    ● They can also measure site traffic to help us make the service we provide even better.

    For more information on these small files, you can read more on the Direct Gov website by following this link: Internet browser cookies - what they are and how to manage them.

    Below we have listed the cookies used on this website as well as their use.

    Cookies Collected By St Ives Tackle

    Cookie 1. Stores a unique reference to visitors cart contents. Stores authentication details for customer log in section.

    Cookie 2. Stores a reference to the visitors order number after an order has been generated.

    Cookie 3. These cookies are used in conjunction with the PayPal payment gateway used when paying for goods on this website.

    All cookies can be removed by using your clear internet browsing history facility.







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